Fiona Solitaires gladly offers a 100% satisfaction guarantee. That’s why we personally look after all our orders, right from making a jewelry to dispatching it to our customers.
We realize that despite our elaborate efforts to make the perfect piece of jewelry, there may be times when you will not be 100% satisfied with your purchase, which is why we have a hassle free return policy.
In order to return our product, simply send an e-mail to firstname.lastname@example.org with your order number or call +1 800 918 1630 within 30 days of receiving the product. We’ll promptly issue you a Return Authorization (RA) number.
Please keep the following points in mind while returning.
- An RA# (Return Authorization Number) is required for all returns;
- Clearly write the RA# on the outside of the package since packages without a clear RA# will not be accepted;
- Place the item in its original gift box and include the original invoice, original packing slip and all original packing materials with the gift box in the package;
- Request a delivery confirmation signature and obtain a tracking number for your return;
- Altered/Damaged product in any way are not returnable;
- All loose stone purchase are final and not returnable;
In the event you cancel your order after we have started making your jewelry but before it has shipped, the applicable restocking fee of 15% will be charged.
In order to cancel an order, you must contact Fiona Solitaires Customer Service to obtain a Return Authorization Number (RA#).